"The difference between ordinary and extra ordinary person is just a little extra"

Personality we expect:

• Someone who takes Ownership and loves Problem-solving by seeing the opportunity for change in every challenge, You should learn from failure rather pointing fingers.
• A Quality sensitive person who is result oriented in every task taken.
• A strong believer in Social connect, not just with Customers but also with internal employees where collaborative success is achieved.
• A fast learner who can learn everyday by planning step by step modules and does not expect class room training sessions.
• Strong affinity towards planning ones' tasks for the next day and also ready to share honest feedback, challenges, learning and emotions for the day.
• Ability to communicate with customers from different cultures with empathy and good language proficiency in English. Hindi & Bengali proficiency is sure an advantage.
• Hunter mentality who is self driven to achieve their plan and a strong believer in Self Learning.
• Able to work independently, tenacious; goal oriented and focused with one step at a time.
• Someone who loves an Agile work culture and embraces change to be an early adaptor.

Purpose:

Create the confidence to the customer that their search for right software solution ends with GOFRUGAL by showing quality product demo to prospects assigned by Territory and Online Sales Officer(s). Make customers understand the value and appreciate the benefits to maximize commercial value for our solutions. Customer not only chooses GOFRUGAL as the best in class solution for their business, they also refer us to their friends and relatives

Goals & Deliverables:

• Responsible for 75 lacs to 1 crore revenue per year from the assigned territory and to earn incentive each and every month
• Joint work with Territory Sales Officier (TSO) to help them generate quality prospects to keep you productive with demo and orders. You know when the pipeline is weak, you need to cold call and generate prospect
• Responsible for the up-sell and cross-sell in the assigned territory by selling custom licenses and add-on products to existing customers
• Be an expert in business segments GOFRUGAL is servicing by learning everyday by spending time for product, domain and business & get reviewed and sign-off from experts and sell benefits to customers
• Making every prospect experience the product and continuously improving the number of apps / applications experienced per prospect on a month on month basis
• Grow the market by doing joint work with partners and help them to plan and execute to earn
• Continuously improving the lead to prospect ratio, the prospect to demo ratio, demo to order ratio, the campaign success ratio and the overall revenue potential of the prospects on a month on month basis
• You understand the current market, customer base, competition and ensure consistent growth of new business and also existing business within the assigned territories and grow the region on the collection and customer addition month on month

Personality we expect:

• You are a hunter looking for opportunities to sell and maximize company revenue all the time in your territory
• You will prepare and review the monthly / weekly plan for your territory. Collaborate with the RSMs and partners in the field to achieve as per plan
• You believe in taking baby steps towards success, enjoy learning by doing and believe in building a strong network both in the market and within the company to take collaborate at the right time for success. You strongly believe domain, business and product knowledge and skill contribute to success and enjoy learning small modules in the product each day
• You should be able to understand the nuances of customer decision making to increase win rates and for faster order closure. Need to show empathy and ability to understand customer needs and sells the benefit not product/company as the outcome of selling is the value or results they can experience rather than the features
• You will have to participate in hackathon arranged by RSM periodically to accelerate progress on key initiatives and priorities and to build bonding within the team
• You value your, other team members and customers time, love to plan your tasks for the next day session wise, measure your plan vs achievement each session and day wise and honestly share your experience, feedback, challenges, learning and emotions for the day in your daily report
• You should have the flexibility to handle different levels and categories of customers. Right from the small retailers to medium to corporate level customers
• You follow the systems and processes and utilize CRM tools effectively to ensure 100% quality information is entered in CRM for all the leads, prospects, customers and partners engagements
• You love sharing your success and your learning not only with the area / regional team you work with but also with others as appropriate
• You are expected to have strong negotiation skills and closure of the business deals profitably to GOFRUGAL
• You need to establish trust in relationship with customer and gain the respect of the customer by ensuring the implementation delivers on the promise made during sales. You will be the go-to person understand his needs, addressing his unhappiness on a timely manner, keeping him happier thus accelerating business through references

Who will NOT fit in:

• You are an individual rock star performer and not a team player
• You feel that ownership of a customer account is over after the sales is done
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You didn't like to plan your work on daily/weekly/monthly/yearly basis and execute
• You just want a 9 to 5 job

About Target Market:

The scope of GOFRUGAL products and services are expanding and there are huge changes happening in the retail, restaurant and supply chain businesses across the world. There are changes in technology, business practices, government regulations and consumer expectations. There are innovations on payment, e commerce, marketplaces, mobility etc. Small businesses can no longer have their ERP in a silo but expect a highly connected solution where there is integration with every possible service they need to thrive and delight their customers

Location : Kerala

Goals & Deliverables:

You are responsible for up to 3 crore revenue in your assigned region during the first year and grow it from there, by hiring, coaching and managing high performance sales, partner management and delivery team

You will be required to play four key roles:

1. People manager

2. Customer experience manager

3. Partner manager

4. Business manager

You are the perfect people manager we are looking for, if you

• Believe in "People join company, leave manager". Make your team a "dream team to work for" not only in the company but also in the industry
• Create a psychologically safe, collaborative environment where each team member feels happy celebrating their success, comfortable sharing their failures, learnings, concerns, issues and challenges openly and always strive for solutions
• Gain the trust and respect of the team members, leading by example, don't micromanage, but do make it a point to be available and involved to create an empowered team
• Have the ability to give objective feedback on a daily, weekly, monthly basis and also demonstrate and coach the team members by doing joint work to sharpen their skills.
• Aware of how your messages are perceived by your team/peers/customers and know to balance positive reinforcement and criticism
• Love the thrill of success and take time to recognize team's accomplishments and motivate the team to better their efforts
• Go to bed thinking, "what can I do to help my team perform to their potential?"
• Motivate the team by sharing the why, creating a focused plan, stretching your team members outside of their comfort zones. You help team members earn incentives each month by helping them leverage all resources available within the company
• Most importantly, you enforce discipline in the team by making sure every one works as per the established business processes and use the systems and tools available to the fullest

You are the caring customer manager we are looking for , if you

• Have a high level empathy and inquisitiveness and consult customers by asking right set of in depth questions to understand customer needs and wants completely.
• Never make commitments you can't keep and would rather tell a prospect "I don't know, I will get back to you with right response" instead of over promising
• Can understand the nuances of customer decision making and strategize to increase win rates and for faster order closure
• Establish trust in relationship with customer and gain the respect of the customer by ensuring quality and timely implementation to the delight of the customer. You become the go-to person for all customer automation needs and accelerate business through references
• Have the ability to understand root cause for customer unhappiness with product or service and ensure that they are addressed in a timely manner

You are the influential partner manager we are looking for, if you

• Maximize market reach & market share by thinking of clear strategy for partner network in terms of the nature of partners and the geography to sign-up
• Can create the network effect by helping partners understand the long lasting and profitable business opportunity in partnering with Gofrugal
• Ensure every team member treats the partner as our extended team and actively collaborates in skilling them up and helping them succeed in the market
• Manage the partner lifecycle from partner discovery, partner coaching to ensure partner continues to expand and grow their business with Gofrugal

You are the high achiever business manager we are looking for, if you

• Get the best business outcome in terms of revenue and cost of sales while always lookingto grow the market reach and market share
• Identify objectives, strategies and action plans to improve short and long term sales and earnings. Determine and assign sales targets, and/or goals. Project and forecast annual, monthly and quarterly revenue generation and monitor and review Plan Vs Achievement.
• Understand business outcomes are result of daily efforts to establish clear personalized, daily KPIs for each team member. coach the team member to ensure they are achieved
• Know time is money, so that you can plan your day in advance, prioritize your tasks, organize your pipelines, and always find new ways to streamline your processes
• Collaborate with marketing team to improve brand building in the region. Collaborate with product / solution consultants, partners and product managers to communicate new market opportunities, changing customer needs, provide competitive intelligence to ensure product evolution is aligned to market and customer needs
• Prepare budgets and approve expenditures. Ensure resource productivity and responsible for the cost control of the Region to keep the expenses within the budgets

About Gofrugal

Gofrugal is a happy professional environment where every individual is driven to achievehis goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Each day and every engagement is a reason for celebration or an opportunity to learn. Gofrugal is an ever improving Agile work place in which all team members follow the Agile practices in each and every task they do. We at Gofrugal believe that while the results are important, if there is right input and passionate effort result takes care of itself

About Target Market

The scope of Gofrugal products and services are expanding and there are huge changes happening in the retail, restaurant and supply chain businesses across the world. There are changes in technology, business practices, government regulations and consumer expectations. There are innovations on payment, e-commerce, marketplaces, mobility etc. Small businesses can no longer have their ERP in a silo but expect a highly connected solution where there is integration with every possible service they need to thrive and delight their customers.

Purpose:

Create the best first impression about GOFRUGAL by lively engagement with the customer to understand customer business. Make the customer feel welcome and assured. Create the confidence to the customer that their search for software solution ends with GOFRUGAL. Customer should choose to evaluate GOFRUGAL as their first choice

About Target Market:

The scope of GOFRUGAL products and services are expanding and there are huge changes happening in the retail, restaurant and supply chain businesses across the world. There are changes in technology, business practices, government regulations and consumer expectations. There are innovations on payment, e commerce, marketplaces, mobility etc. Small businesses can no longer have their ERP in a silo but expect a highly connected solution where there is integration with every possible service they need to thrive and delight their customers

GOFRUGAL's target market is any Supermarket you visit for grocery purchase, any pharmacy you visit, any garment store you visit for your weekend shopping that is in your street, market, shopping malls etc., The opportunity is very huge and your growth & earning will totally depend on the efforts

Goals & Deliverables:

• Generate 6-8 quality prospects a day, schedule about 5 demos per day with a pipeline value of Rs.1 lac per day for the field sales managers by doing 50 unique engagements in a day within assigned territory & business verticals
• Run minimum 1 campaign each day to reach out to existing leads in the assigned area to generate as many prospects from them
• Meet existing customers in the area you are doing demand generation and get minimum 1 reference per customer per day
• Generate 2 partner lead per day when you come across hardware vendors, web designers, and other relevant vendors in the market you are working
• Continuously improving the lead to prospect ratio, the prospect to demo ratio, prospect to decision ratio, the campaign success ratio and the overall revenue potential of the prospects on a month on month basis
• Making every prospect experience the product and continuously improving the number of apps / applications experienced per prospect on a month on month basis. Daily minimum 8 mobile app installations and 2 trail installation of desktop solutions are expected
• Follow the systems and processes and utilize the CRM tools effectively to ensure 100% quality information is entered in the CRM for all the leads and prospects engagements

Personality we expect:

• You are a hunter looking for opportunities to sell all the time and always thrive to exceed the target and wish to earn incentives each month
• You understand your responsibilities, take the ownership to deliver on them and enjoy solving every challenge & problem encountered in the journey
• You understand the value of first impression and can create the best first impression in the customer mind about you, the product and company you represent
• You approach every customer interaction with a fresh and open mind and are enthusiastic in celebrating the uniqueness of the customer
• You can quickly grasp the customer personality and can customize your communication to convey the value propositions to customers during field visits
• You are a Quality sensitive person who can appreciate how well you answered the customer queries, the experience delivered to customer, learn from the experience and share those learnings with the team
• You enjoy working independently, self motivated, and can handle rejections and move forward towards plan vs achievement and learn from every poor experience
• You value your time, love to plan your tasks for the next day, measure your plan vs achievement each day and honestly share your experience, feedback, challenges, learning and emotions for the day in your daily report
• You analyze your results achieved against the plan and target to identify areas of improvements and seek guidance on them
• You believe in taking baby steps towards success, enjoy learning by doing and believe in building a strong network both in the market and within the company to take collaborate at the right time for success
• You understand the current market opportunities and the competitors strengths and weakness to collaborate with others in the team to customize your engagement strategy to maximize the win in the market
• You strongly believe domain, business and product knowledge and skill contribute to success and enjoy learning small modules in the product each day
• You love sharing your success and your learning not only with the area/regional team you work with but also with others as appropriate

Who will NOT fit in:

• You are an individual rock star performer and not a team player
• You feel that your job is done after you assign a prospect for demo/follow-up
• You do not enjoy continuous feedback and learning
• You feel like a victim while facing a challenge
• You blame others instead of seeking help to get the job done when it matters
• You are afraid to discuss challenges at work with your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• If you feel 9 to 5 job will make you happy.

Responsibilities:

• Identify new areas and find out new Partner Opportunities
• Need to do the cold calling over phone and identify new prospect from the assigned area.
• Responsible to share about GOFRUGAL ARPP to new partner prospects.
• You have deep understanding about channel business and emotionally intelligent to customize your communication to convey the value of propositions to partners.
• You believe in taking baby steps towards success, enjoy learning by doing and believing in building a strong network both in the market and within the company to collaborate at the right time for success
• Follow the systems and processes and utilize the CRM tools effectively to ensure 100% quality information is entered in the CRM for all partner, leads and prospects engagements
• He/She will be the connector between New Partner Prospects and Partner Acquisition Manager.
• Need time to time followup to partner prospects.
• Go the extra mile to meet the sales quota and facilitate future sales.
• You value your time, love to plan your tasks for the next day, measure your plan vs achievement each day and honestly share your experience, feedback, challenges, learning and emotions for the day in your daily report

Who will Not fit in :

• You are an individual rock star performer and not a team player.
• If you feel that ownership of an account is over after your job is done
• If continuous feedback and learning are always demotivating for you
• If you act as a victim in any challenge raised by customers or partners
• If you blame others for the challenges and failures rather than seeking help and getting the job done
• If you are afraid to raise challenges at work even if it's on your senior
• If you feel weekly or daily reviews and course corrections are too much pressure
• If you feel 9 to 5 job will make you happy

Requirements:

• 0-4 Years of experiences as telemarketer or similar sales/customer service role
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English & Hindi (Any other Regional language will be an added advantage)
• Persistent and results-oriented
• Patient and able to handle customer rejection
• Any graduate (MBA in Marketing is preferred)

Designation: Manager - Partner Acquisition

Work Location: Chennai

Purpose:

Create a strong & performing channel partner network to maximize business in the identified regions within India. Adopt the best practices in channel engagement and management to make GOFRUGAL ARPP (Assured Return Partner Program) the best long-term program for the partners.

Goals and Deliverables:

• Identify under served, low reach but high potential markets for GOFRUGAL solutions to identify and appoint channel partners.
• Work closely with the newly acquired partner and the other internal stakeholders in GOFRUGAL to create first success and income for partner within 30 days of signing up the partner.
• Identify the different partner persona and define the business model and expected income for partners. Ensure that partners reach their earning potential and continuously reduce the duration for achievement.
• Participate in the root cause analysis related to partner exit and poor partner performance. Utilize these learning to improve the quality of partner acquisition and increase the productivity of GOFRUGAL's investments on partners.

This role will suit you if:

• You are result oriented and driven to achieve your targets and earn incentives in the highest performance slab
• You have deep understanding about channel business and emotionally intelligent to customize your communication to convey the value propositions to partners
• You love networking with business community and managing professional relationships with strong interpersonal mindset
• Follow the systems and processes and utilize the CRM tools effectively to ensure 100% quality information is entered in the CRM for all partner, leads and prospects engagements
• You strongly believe that, earning respect of partners is crucial to mentoring and influencing them and be able to convince them to see the opportunity and generate revenue.
• You are a strong team player and capable to do strategic plan & execute based on your team's target
• You are an expert in delivering compelling, effective and engaging online/onsite presentations to partners & participating in relevant industry trade shows
• You are expected to have strong negotiation skills and signing up partners profitably to GOFRUGAL
• You believe in taking baby steps towards success, enjoy learning by doing and believing in building a strong network both in the market and within the company to collaborate at the right time for success
• You value your time, love to plan your tasks for the next day, measure your plan vs achievement each day and honestly share your experience, feedback, challenges, learning and emotions for the day in your daily report

Who will Not fit in :

• You are an individual rock star performer and not a team player.
• If you feel that ownership of an account is over after your job is done
• If continuous feedback and learning are always demotivating for you
• If you act as a victim in any challenge raised by customers or partners
• If you blame others for the challenges and failures rather than seeking help and getting the job done
• If you are afraid to raise challenges at work even if it's on your senior
• If you feel weekly or daily reviews and course corrections are too much pressure
• If you feel 9 to 5 job will make you happy

Designation: Channel Manager

Purpose:

Create a strong & performing channel partner network to maximize business in the identified regions within India. Adopt the best practices in channel engagement and management to make GOFRUGAL ARPP (Assured Return Partner Program) the best long-term program for the partners

Goals and Deliverables:

Acquire partners and nurture them to taste success:

• Identify under-served, low reach but high potential markets for Gofrugal solutions to appoint channel partners as per the agreed numbers by evaluating their fitment.
• Work closely with the newly acquired partner, enabling them to learn the product and adhere to the processes. Ensure partners value the benefits of Gofrugal offerings
• Collaborating with internal stakeholders in Gofrugal to create first success and income for partner within 30 days of signing up the partner.

Assure returns by empowering them to earn more:

• Understand the persona of every partner and help them define their business model based on their capabilities and market opportunities
• Work with partners closely and co-own weekly, monthly & quarterly plan and drive them to achieve 100% of their plan
• Make every partner add business in new verticals constantly and help them grow business in a wide spectrum of industries
• Intense joint work with partners and their team to generate lead, convert them to prospect, give a winning demo and close orders
• Responsible for 60 lakhs to 1 crore revenue per year from your partner and earn incentives every month
• Assure every implementation by the partner is aligned with the defined product delivery process
• Assist partners to grow team size horizontally, aid them to increase business vertically

As a Channel Manager :

• You need to have a hunter mentality looking for opportunities from offline/online channels to sell and maximize company revenue all the time along with your partner.
• You have required product knowledge and hands on experience in selling software products and solutions
• You are expected to have strong negotiation skills and closure of the business deals & increase profitability to GOFRUGAL
• You need to establish trust in your relationship with your partner and gain respect by providing the right help based on the need and also ensuring the implementation delivers on the promise made during sales by your partner.
• You will be the go-to person understanding your partner needs, addressing his unhappiness promptly, keeping him happier thus accelerating business.
• You should have the flexibility to handle different levels and categories of customers
• You will have to continuously grow the plan size inline with the mutually agreed growth targets for the business. Demonstrate month on month improvement on the plan vs achievement percentage using weekly and monthly MIS reporting and reviews with your manager and the management
• You capture every engagement 100% in the CRM in-order to help you plan accurately and be a role model to partner

Who will Not fit in :

• You are an individual rock star performer and not a team player.
• You are not self-motivated, committed and aggressive in setting and achieving targets
• You feel that ownership of a customer account is over after the sales is done
• You do not enjoy learning everyday and rather do not like to do any joint work with partners
• You feel like a victim in every challenge raised by customers or partners
• You love blaming partners instead of helping them and get the job done
• You are afraid to raise challenges at work even if it is your senior
• You feel daily stand ups, weekly reviews and course correction are too much pressure.
• You just want a 9 to 5 job

Designation: Manager - Alliances and Partnership

Work Location: Chennai

GOFRUGAL is growing and the scope of products and services are expanding. There are huge changes happening in the retail, restaurant and supply chain businesses across the world. There are innovations on payment, e-commerce, marketplaces, mobility etc. Small businesses can no longer have their ERP in a silo but expect a highly connected solution where there is integration with every possible service they need to thrive and delight their customers

GOFRUGAL is leading the way in offering a connected solution for the digital era. To help with this, we are looking for an Alliance Partner Manager to join us - a dynamic leader and team player with a strategic mindset, outstanding initiative and proven track record. Sounds like you... Read on

Roles and Responsibilities

Bring in New Alliances

• Establish alliance and partnership strategy for on-boarding hardware, software, finTech, system integrators, communities and service providers
• Identify and establish initiatives and processes for identifying the right alliance and partnership
• Explore, engage, establish and nurture alliances and partnerships in every complimentary product / service category and target market to drive joint solution and service offerings

Create Revenue from existing Alliances

• Create a project plan for each engagement with a clear purpose, goal and deliverables. Measure progress periodically and initiate suitable actions to achieve revenue goal
• Maintain commercial clarity by periodic reconciliation and zero outstanding.

Build a sustainable eco-system by collaborating within GOFRUGAL and Alliance partner teams

• Understand, Review and create a Win-Win eco-system for both GOFRUGAL and Alliance / Partnerships. Maintain clear and valid agreements and ensure that they are renewed periodically on time. Create a strong and performing Alliance and Partnership network to maximize business
• Ensure no miss in capturing all partnership engagements in the CRM
• Improve and Align the alliance partnership strategy and the execution plan to the changes and evolution of the market and the competitor's relationship with the partners
• Coordinate with hardware vendors and development team for testing,certification of devices and collaborate internally to list the same in our website.
• Explore opportunities for joint participation in partner events
• Lead generation through alliance and partnerships

Key Skills:

• Experience in creating and building differentiated alliance and partnerships with OEM / SI / ISV community / FinTech companies
• Demonstrated ability to drive significant revenue through OEM / SI / ISV / FinTech partnerships
• Good understanding of integration types and methodology
• Ability to work with development team on integrations by understanding the scope and deliverables of both organizations.
• Ability to work both independently and with a team. Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.
• Ability to collaborate with and motivate individuals at all levels of the alliance partner relationships
• Strong result / goal orientation and a track record of exceeding alliance partnership revenue targets
• Experience in successfully developing and leading multiple strategic partnerships
• Willing and able to travel
• Strong project and program management skills including design and execution on global or regional business plans
• A self-starter needing minimal management oversight to perform day to day responsibilities
• Assertive – strong negotiation skills to work with sales and partner peers
• Strategic thinker who can blend consulting and business strategy to develop compelling plans for new alliance and partnership initiatives

Who will Not fit in :

• You are an individual rock star performer and not a team player.
• If you feel that ownership of an account is over after your job is done
• If continuous feedback and learning are always demotivating for you
• If you act as a victim in any challenge raised by customers or partners
• If you blame others for the challenges and failures rather than seeking help
• If you are afraid to raise challenges at work even if it's on your senior
• If you feel weekly or daily reviews and course corrections are too much pressure
• If you feel 9 to 5 job will make you happy

Purpose:

Create the best first impression about GOFRUGAL by lively engagement with the customer to understand customer business. Make the customer feel welcome and assured. Create the confidence in the customer that their search for software solution ends with GOFRUGAL. Customer should choose to evaluate GOFRUGAL as their first choice.

Goals & Deliverables :

• Generate 5-8 quality prospects a day and schedule about 3 demo per day with a pipeline of Rs 1 lac per day for the Online & Field Sales Managers by doing 60 unique engagements in a day
• Run minimum 1 campaign each day to reach out to existing leads in the assigned area to generate as many prospects from them
• Continuously improving the lead to prospect ratio, the prospect to demo ratio, the campaign success ratio and the overall revenue potential of the prospects on a month on month basis
• Making every prospect experience the product and continuously improving the number of apps / applications experienced per prospect on a month on month basis. Daily minimum 2-4 mobile app installations and 2 trial installation of desktop solutions are expected
• Understand the importance of accurate data and follow the systems and processes, utilize the CRM tools effectively to ensure 100% quality information is entered in the CRM for all the leads and prospects engagements

As an Online Business Officer:

• You need to be a hunter with a competitive mindset, looking for opportunities to sell all the time and always thrive to exceed the target and wish to earn incentives each month
• You understand your responsibilities, take the ownership to deliver on them and enjoy solving every challenge & problem encountered in the journey. You will not hesitate to ask for help or give help & will go an extra mile. You love an Agile work culture and embrace change to be an early adaptor and lead by example
• You understand the value of first impression and can create the first best impression in the customer mind about you, the product and company you represent. Understand every customer is unique and love engaging with them to celebrate their uniqueness
• You are genuinely interested in knowing the needs, challenges and pain points of customers and happy helping them get the right solution. This would need you to quickly grasp the nature, personality of the customer and customize your engagement to suit the customer personality thus conveying the right value proposition to customers
• You are quality sensitive person who can appreciate how well you answered the customer queries and the experience delivered to customer and learn from the experience
• You enjoy working independently, self motivated, and can handle rejections and move forward towards plan achievement and learn from every poor experience and back on track
• You strongly believe domain, business, product knowledge skills contribute to success and enjoy learning small modules in the product each day, Responsible for the feedback loop between the market and development teams on new market needs
• You value your time, love to plan your tasks for the next day, measure your plan vs achievement each day and honestly share your experience, feedback, challenges, learning and emotions for the day in your daily report
• You analyze your results achieved against the plan and target to identify areas of improvements and seek guidance on them. Believe in taking baby steps towards success, enjoy learning by doing & love sharing your success and your learning not just within team but across other regions as well
• You understand the current market opportunities, competitor strengths and weakness and customize your engagement strategy to maximize the win
• You should be able to communicate with customers from different cultures with empathy and good language proficiency in English. Hindi & multi-lingual proficiency is sure an advantage

You will not fit in the role if

• You are an individual rock star performer and not a team player
• You feel that ownership of a customer account is over after the sales is done
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

Purpose:

Create confidence to the customer that their search for right software solution ends with GOFRUGAL by showing quality product demo to prospects assigned by the Online Business Development Officers(s). Make the customers feel welcome and assured, understand the value and appreciate the benefits to maximize commercial value for our solutions. Customer not only chooses GOFRUGAL as the best in class solution for their business, and also refer us to their friends and relatives.

Goals & Deliverables :

• Responsible for 60 lacs to 1 crore revenue per year from the assigned territory and to earn incentive each and every month
• Joint work with Online Business Officer (OSO) to help them generate quality prospects to keep you productive with demo and orders. You know when the pipeline is weak, you need to do cold calls and generate prospect
• Make every prospect experience the product and thus continuously improving the number of apps / applications experienced per prospect on a month on month basis
• Show minimum 3-5 quality demos per day to customers, ensure customers value the benefits GOFRUGAL is offering, sell our solutions and achieve your target. Most importantly, get feedback from customers and improve the demo quality which helps you to increase demo to order ratio
• Grow the market by doing joint work with partners and help them to plan and execute to earn
• Ensure team members generate quality prospects consistently by qualifying pull leads to maximize revenue and to lower costs. Each team member should be skilled enough to meet or exceed the established metrics of prospecting Lead to Prospect, Prospect to Demo and Demo to Order ratio
• You understand the current market, customer base, competition and ensure consistent growth of new business within the assigned territories and grow the territory on the collection and customer addition month on month

As a Online Business Consultant :

• You need to have hunter mentality looking for opportunities to sell and maximize company revenue all the time for your territory. You are expected to have strong negotiation skills and closure of the business deals & increase profitably to GOFRUGAL
• You will have to gain trust and respect of the team & lead by example by doing joint work till the team member is skilled to perform the job independently. You can start your day by understanding "what can I do to help my team reach their potential today ?" Provide continuos, qualitative, measurable feedback thus motivating & appreciating them
• Collaborate with the RSMs and partners in the field to ensure online sales work part of the overall sales organization & achieve what is planned
• You should be able to understand the nuances of customer decision making to increase win rates and for faster order closure. Need to show empathy and ability to understand customer needs and sells the benefit not product/company as the outcome of selling is the value or results they can experience rather than the features & thus managing their relationship and accounts effectively
• You value time of yours, other team members and customers, love to plan your tasks for the next day session wise, measure your plan vs achievement each session and day wise and honestly share your experience, feedback, challenges, learning and emotions for the day in your daily report. You love sharing your success and your learning not only with the area / regional team you work with but also with others as appropriate
• You need to establish trust in relationship with customer and gain the respect of the customer by providing the right solutioning based on the customer need and also ensuring the implementation delivers on the promise made during sales. You will be the go-to person understand his needs, addressing his unhappiness on a timely manner, keeping him happier thus accelerating business through references
• You need to collaborate with product / solution consultants, partners and product managers to communicate new market opportunities, changing customer needs to ensure our product evolution is aligned to market and customer needs
• You should have the flexibility to handle different levels and categories of customers
• You will participate in hackathons on regular basis to accelerate progress on key initiatives and priorities and to build bonding within the team
• You will have to continuously grow the plan size inline with the mutually agreed growth targets for the business. Demonstrate month on month improvement on the plan vs achievement percentage using weekly and monthly MIS reporting and reviews with your manager and the management

Who will Not fit in :

• You are an individual rock star performer and not a team player
• You are not self-motivated, committed and aggressive in setting and achieving targets
• You feel that ownership of a customer account is over after the sales is done
• You do not enjoy continuous feedback and learning
• You do not enjoy learning every day and rather do not like to do any joint work activity
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

You understand the enterprise business market and its dynamics and will be responsible for creating an effective repository of database of enterprise leads through Online and Offline lead generation. You will deploy tools and proper qualification methods, to build a clean list of qualified enterprise prospects.

You have the knowledge and skills of using various channels including LinkedIn, email campaigns, market research, collaboration with event managers, forums and association to generate quality leads.

You would be closely working with the Marketing team to achieve the targeted lead / prospect generation and closely work with sales management.

If you feel that you are the one who has done this before and would see it as an opportunity to excel, join us to be a part of the dream team.

Roles and responsibilities:

• Outbound Sales Development
• Reach out to new enterprise leads / prospects/ event managers / forums / associations every day
• Generate and qualify enterprise leads/convert them into prospects
• Continually seek and research new sources of prospective customers while providing recommendations to marketing and sales leadership
• Learn products and solutions and be confident in prospect engagement
• Create a target prospect list from various sources - online and offline
• Keep the list clean and current
• Research and develop insights into prospect list
• Use email, social media and cold calling techniques to reach out to decision makers effectively
• Develop right pitch and content to drive home company’s value proposition during prospect interaction
• Qualify prospects on various criteria and make them sale ready
• Develop qualification criteria to improve the qualification process continuously
• Coordinate with sales management to qualify better and develop convertible leads
• Be responsible for connecting and qualifying In-bound leads in GOFRUGAL Prime Web page
• Connecting leads within the stipulated time of their registration/request
• Segregate prospects based on their size, interest, budget, authority, maturity, timeline and pain points
• Do research and develop insight before connecting with the prospect
• Update the CRM - Daily to keep data update and clean
• Design and create excellent email template for regular interaction with prospects
• Coordinate with sales management to determine the right quota of leads to achieve team target
• Work with the Marketing team to develop Collaterals / Content for targeting specific segment for lead generation

You will not fit in the role if

• You are an individual rock star performer and not a team player
• You are not self-motivated, committed and aggressive in setting and achieving targets
• You feel that the ownership of a customer account is over after the prospecting is done
• You do not enjoy continuous feedback and learning
• You do not enjoy learning every day and rather do not like to do any joint work activity
• You feel like a victim in every challenge raised by stake holders
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily stand ups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn. GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Purpose:

Create the confidence to the customer that their search for right software solution ends with GOFRUGAL by showing quality product delivery assigned by Sales Officer(s). Make customers understand the value and appreciate the benefits to maximize commercial value for our solutions. Customer not only chooses GOFRUGAL as the best in class solution for their business, they also refer us to theirfriends and relatives

Goals & Deliverables:

• Responsible for quality product delivery with >4.5* rating out of 5 from every customer. Also must ensure internal product delivery audit also has above 4.5* ratings within the assigned territory.
• Responsible for contribution to product health with minimum 3 to 5 simplification or new ideas shared within the Product teams.
• Responsible for product marketing through Social media reviews for every successful product delivery done.
• Growth driver for marketing by initiating customer testimonials from all happy customer engagements.
• Continuously improving the competitive intelligence with minimum 1 competitor study every month and help with preparing learning courses for certification within team.
• Work closely with Business consultants and Leads for pre-sales demo, POC implementations, upsell/cross-sell activities and ensure to drive minimum 1 to 2 times revenue of their salary.

Personality we expect:

• You are a passionate delivery consultant who understands customer problem, business challenges and help with the right solution mapping fortheir queries.
• You believe in taking baby steps towards success, enjoy learning by doing and believe in building a strong network both in the market and within the company to take collaborate at the right time for success. You strongly believe domain, business and product knowledge and skill contribute to success and enjoy learning small modules in the product each day
• You should be able to understand the nuances of customer decision making on implementing the solution to increase operational efficiency. Need to show empathy and ability to understand customer needs.
• You will have to participate in hackathon arranged by Regional Coaches periodically to accelerate progress on key initiatives and priorities and to build bonding within the team
• You value your, other team members and customers time, love to plan yourtasks forthe next day session wise, measure your plan vs achievement each session and day wise and honestly share your experience, feedback, challenges, learning and emotions forthe day in your daily report
• You should have the flexibility to handle different levels and categories of customers. Right from the smallretailers to medium to corporate level customers
• You follow the systems and processes and utilize CRM tools effectively to ensure 100% quality information is entered in CRM for all the leads, prospects, customers and partners engagements
• You love sharing your success and your learning not only with the area / regional team you work with but also with others as appropriate
• You are expected to have strong solution skills and time bound product delivery skills for benefit of Customer and GOFRUGAL
• You need to establish trust in relationship with customer and gain the respect of the customer by ensuring the implementation delivers on the promise made during sales. You will be the go-to person understand his needs, addressing his unhappiness on a timely manner, keeping him happierthus accelerating business through references.

Who will NOT fit in:

• You are an individual rock star performer and not a team player
• You feel that ownership of a customer account is over afterthe implementation is done
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You didn't like to plan your work on daily/weekly/monthly/yearly basis and execute
• You just want a 9 to 5 job

About Target Market:

The scope of GOFRUGAL products and services are expanding and there are huge changes happening in the retail, restaurant and supply chain businesses across the world. There are changes in technology, business practices, government regulations and consumer expectations. There are innovations on payment, e commerce, marketplaces, mobility etc. Small businesses can no longer have their ERP in a silo but expect a highly connected solution where there is integration with every possible service they need to thrive and delight their customers

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn. GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Purpose:

Create the confidence to the customer that their search for right software solution ends with GOFRUGAL by showing quality product delivery assigned by Sales Officer(s). Make customers understand the value and appreciate the benefits to maximize commercial value for our solutions. Customer not only chooses GOFRUGAL as the best in class solution for their business, they also refer us to theirfriends and relatives

Goals & Deliverables:

• Responsible for quality product delivery with >4.5* rating out of 5 from every customer. Also must ensure internal product delivery audit also has above 4.5* ratings within the assigned territory.
• Responsible for contribution to product health with minimum 3 to 5 simplification or new ideas shared within the Product teams.
• Responsible for product marketing through Social media reviews for every successful product delivery done.
• Growth driver for marketing by initiating customer testimonials from all happy customer engagements.
• Continuously improving the competitive intelligence with minimum 1 competitor study every month and help with preparing learning courses for certification within team.
• Work closely with Business consultants and Leads for pre-sales demo, POC implementations, upsell/cross-sell activities and ensure to drive minimum 1 to 2 times revenue of their salary.

Personality we expect:

• You are a passionate delivery consultant who understands customer problem, business challenges and help with the right solution mapping fortheir queries.
• You believe in taking baby steps towards success, enjoy learning by doing and believe in building a strong network both in the market and within the company to take collaborate at the right time for success. You strongly believe domain, business and product knowledge and skill contribute to success and enjoy learning small modules in the product each day
• You should be able to understand the nuances of customer decision making on implementing the solution to increase operational efficiency. Need to show empathy and ability to understand customer needs.
• You will have to participate in hackathon arranged by Regional Coaches periodically to accelerate progress on key initiatives and priorities and to build bonding within the team
• You value your, other team members and customers time, love to plan yourtasks forthe next day session wise, measure your plan vs achievement each session and day wise and honestly share your experience, feedback, challenges, learning and emotions forthe day in your daily report
• You should have the flexibility to handle different levels and categories of customers. Right from the smallretailers to medium to corporate level customers
• You follow the systems and processes and utilize CRM tools effectively to ensure 100% quality information is entered in CRM for all the leads, prospects, customers and partners engagements
• You love sharing your success and your learning not only with the area / regional team you work with but also with others as appropriate
• You are expected to have strong solution skills and time bound product delivery skills for benefit of Customer and GOFRUGAL
• You need to establish trust in relationship with customer and gain the respect of the customer by ensuring the implementation delivers on the promise made during sales. You will be the go-to person understand his needs, addressing his unhappiness on a timely manner, keeping him happierthus accelerating business through references.

Who will NOT fit in:

• You are an individual rock star performer and not a team player
• You feel that ownership of a customer account is over afterthe implementation is done
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You didn't like to plan your work on daily/weekly/monthly/yearly basis and execute
• You just want a 9 to 5 job

About Target Market:

The scope of GOFRUGAL products and services are expanding and there are huge changes happening in the retail, restaurant and supply chain businesses across the world. There are changes in technology, business practices, government regulations and consumer expectations. There are innovations on payment, e commerce, marketplaces, mobility etc. Small businesses can no longer have their ERP in a silo but expect a highly connected solution where there is integration with every possible service they need to thrive and delight their customers

You will get to meet the top retailers and businessmen in India and abroad, helping them achieve their business best potential by consulting them with best practices, implementing right software, training their users and making a positive impact to their business. You will get to travel extensively and plan multiple projects and be a turn-around professional to the business you consult

Skills :

• Delivering Delight to Customer :
• Passionate in learning and Optimizing Business Process
• In-depth Product & Process Knowledge and ability to Suggest customer the correct methods / Solution in terms of benefiting customers existing SOP to reduce Investment/ optimize current resource / Improve Productivity by reducing Time / Improve Profits. Customer must Feel "GOFRUGAL"
• Must have Hands-on experience in UAT Planning and Execution
• Ability to manage multiple Projects and manage Project plan live & Proactive ensure no slip / Zero escalations.
• Ability to do GAP Analysis, GAP Document, Feasibility Study to suggest best solution based on Market and Product Solution Mapping. Solution must be Frugal.
• Roll Out plan for the Live Installation, experience in hands-on Live Implementation, Managing multiple projects & must be quick implementer (Average duration of the project will be 10 Days.)
• Helping Sales team :
• Helping sales manager by participating in Demo's and do Knowledge Transfer with the help of Webinars & Help Videos.
• Helping Product team :
• Help Development team by review the New Features delivered in each release and share the Feedback
• Sharing the value addition , Wow feeling of customer reg the feature delivered / solution suggested in terms of value / time / resource benefits
• Helping Marketing Team :
• Project Closure Report to share the experience, benefits customer get from the solution Implemented in terms of Investment / Productivity / Time / Resource etc..
• Help marketing with more happy customer videos, quotes and case studies
• Work with Team :
• Must be Good Team Player and more collaborative by Helping Team members sharing the Knowledge and Experience, KT Sessions using Webinars and other tools, Discussions in case of any GAP or solution required Help. Must Provide suggestion
• Planning & Reporting :
• Must be Good Planner based on Load and Priority, Ensure 100 % achievement of his plan every day
• Must be good and on time Daily Reports, Monthly Reports, Project Closure Reports & Hand over Support Report.
• Preferred to have multi- lingual skills (English + Hindi + Any other local languages)

Essential Duties and Responsibilities:

• Delivering Delight to Customer :
• The key role of this position is 100 % WoW Delivery to Corporate Customers, leading to more upsell by more references in the market.
• Must be an expert in providing Consultation (System Study and Suggesting best practice / solution considering the Market).
• 100% responsible for successful solution delivery (From system study to go live Sign off) by following Delivery Process 100%. Average duration of a Project will be 10 Days.
• Understand scope of delivery, customer's business and map then with the existing solution.
• Requirement Documentation, doing GAP Analysis, Feasibility study and Solution Document.
• Proactive Project Management with zero escalation and 100 % customer satisfaction.
• Setup UAT and train end users on solution to be implemented.
• Manage go-live execution and sign-off.
• Must own Multiple Projects at a time.
• Helping Marketing team :
• Ensure the customer happiness with the Value addition by providing solution and help GOFRUGAL get more happy customers stories, quotes and videos.
• Helping Sales team :
• Help sales team on Demo's and any clarifications related to solution.
• Help in sales learning by KT, one 2 one session or by webinars.
• Prepare 2 min self help video's and share with sales team.
• Work with Team :
• Continuous learning and feedback to improve Product / Delivery Process / Reduce Implementation Time.
• Must balance load in case any team member requested for Help
• Collaborate with team members by sharing the experience, knowledge and learn from them on some problem required help.
• Weekly, Monthly and Yearly delivery planning and Review / Reporting.
• Help Development/Support Team :
• Testing the new feature released every week and share the feedback and suggestion if any
• Project Closure report and Support Handover reports for every Projects.

You're the catalyst for smoother marketplace operations, single point of contact for buyers and sellers in a marketplace. While sellers concentrate on servicing orders, your tireless contribution puts a smile on all stakeholders (buyer, seller, marketplace and technology provider).

Roles and responsibilities:

• Work with internal and external teams on the smooth onboarding of a seller through the onboarding process with compatibility, and catalogue complaint check of the seller
• Work with sellers and logistic partners to monitor and facilitate on-time order fulfillment as per the standards of the marketplace to ensure a good buyer experience
• Facilitate the issue resolution mechanism between the buyer apps and sellers on returns and refunds to ensure the right dispute resolutions as per the marketplace SLAs
• Work with buyer apps to get an on-time settlement as per SLAs, and verify the payouts done on each cycle to ensure zero discrepancies. Also, support the finance team in processing on-time settlements
• Communicate the important expectations/SLAs of the Marketplace for the seller to adhere to and work with sellers on their adherence to any new agreement change/Policy releases by ONDC and GOFRUGAL
• Prepare and maintain a dashboard on the on-boarding metrics, order fulfillment metrics, issue resolution metrics, and settlement metrics to help all the stakeholders to take faster decisions

You will not fit in the role if

• You are an individual rock star performer and not a team player
• You cannot collaborate with intense engagement with the right people at the right time for the right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go an extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if it's your senior
• You feel daily stand-ups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

Content is the king. Are you a king-maker?

Study the customers. Survey the stakeholders. Submerge into the products. Stick to the process . Sow stories that seed success.

Roles and responsibilities:

Create, review and publish compelling content

• Own the content creation, review and publishing of blogs, web pages, case studies, application notes, whitepapers, feature & benefits documents, video scripts, self-help materials, testimonials and newsletters
• Reduce creation time by reusing existing content and re-purpose it on other channels
• Deliver our intent clearly to customers/partners by drafting written communications like newsletters, intimation emails and key product releases
• Maintain a repository of the content generated, organize and help marketers in distribution
• Assist marketers in perfecting the elevator pitches, positioning statements, in-product messages, social media posts and video scripts
• Joint work with growth marketers to build audience/followers, consistent traffic, social engagements, brand awareness, thought leadership from your content deliverables

Focus on the process that creates results

• Indulge in primary market research by understanding customer needs, market trends and competition
• Explore depth of our value propositions by collaborating with internal subjectmatter experts like product managers, QA, solution consultants, business consultants and customer success executives
• Align content generation plan with online/offline growth marketing activities, sales enablement plans and overall focus of the organization
• Collaborate with digital marketing team to align the SEO best practices, keyword research in your online content deliverables for best results
• Measure the performance of content generated through various channels, improve it iteratively to gain incremental growth in conversions
• Adhere to the content generation process from defining purpose, frequent reviews/showcases with relevant stakeholders, feedback tracking, publishing till tracking its performance

You will not fit in the role if

• You think content can be created without deep research involving interaction with users and relevant stakeholders
• You believe content creation is not a time bound activity and it can be done only when creativity strikes the chord
• You think the job ends when content is created and you're not keen to track its performance
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with the right people at the right time for the right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by team members or customers
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work
• You feel daily stand-ups, weekly reviews, monthly plans and course corrections are too much pressure
• You just want a 9 to 5 job

Brand: Prime

Industry: Enterprise solutions

Content is the king. Are you a king-maker?

Study the customers. Survey the stakeholders. Submerge into the products. Stick to the process . Sow stories that seed success.

Roles and responsibilities:

Create, review and publish compelling content

• Own the content creation, review and publishing of blogs, web pages, case studies, application notes, whitepapers, feature & benefits documents, video scripts, self-help materials, testimonials and newsletters
• Assist business and solution consultants with proposals, RFP, SoW and other enterprise collaterals
• Reduce creation time by reusing existing content and re-purpose it on other channels
• Deliver our intent clearly to customers/partners by drafting written communications like newsletters, intimation emails and key product releases
• Maintain a repository of the content generated, organize and help marketers in distribution
• Assist marketers in perfecting the elevator pitches, positioning statements, in-product messages, social media posts and video scripts
• Joint work with growth marketers to build audience/followers, consistent traffic, social engagements, brand awareness, thought leadership from your content deliverables

Focus on the process that creates results

• Indulge in primary market research by understanding customer needs, market trends and competition
• Explore depth of our value propositions by collaborating with internal subject matter experts like product managers, QA, solution consultants, businessconsultants and customer success executives
• Align content generation plan with online/offline growth marketing activities, sales enablement plans and overall focus of the organization
• Collaborate with digital marketing team to align the SEO best practices, keyword research in your online content deliverables for best results
• Measure the performance of content generated through various channels, improve it iteratively to gain incremental growth in conversions
• Adhere to the content generation process from defining purpose, frequent reviews/showcases with relevant stakeholders, feedback tracking, publishing till tracking its performance

You will not fit in the role if

• You think content can be created without deep research involving interaction with users and relevant stakeholders
• You believe content creation is not a time bound activity and it can be done only when creativity strikes the chord
• You think the job ends when content is created and you're not keen to track its performance
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with the right people at the right time for the right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by team members or customers
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work
• You feel daily stand-ups, weekly reviews, monthly plans and course corrections are too much pressure
• You just want a 9 to 5 job

Content is the king. Are you a king-maker?

Study the customers. Survey the stakeholders. Submerge into the products. Stick to the process . Sow stories that seed success.

Roles and responsibilities:

Create, review and publish compelling content

• Own the content creation, review and publishing of blogs, web pages, case studies, application notes, whitepapers, feature & benefits documents, video scripts, self-help materials, testimonials and newsletters
• Understand the customer on-boarding journey, celebrate our customer's success as impactful stories to build a loyal customer base
• Reduce creation time by reusing existing content and re-purpose it on other channels
• Deliver our intent clearly to customers/partners by drafting written communications like newsletters, intimation emails and key product releases
• Maintain a repository of the content generated, organize and help marketers in distribution
• Assist marketers in perfecting the elevator pitches, positioning statements, in-product messages, social media posts and video scripts
• Joint work with growth marketers to build audience/followers, consistent traffic, social engagements, brand awareness, thought leadership from your content deliverables

Focus on the process that creates results

• Indulge in primary market research by understanding customer needs, market trends and competition
• Explore depth of our value propositions by collaborating with internal subject matter experts like product managers, QA, solution consultants, business consultants and customer success executives
• Align content generation plan with online/offline growth marketing activities, sales enablement plans and overall focus of the organization
• Collaborate with digital marketing team to align the SEO best practices, keyword research in your online content deliverables for best results
• Measure the performance of content generated through various channels, improve it iteratively to gain incremental growth in conversions
• Adhere to the content generation process from defining purpose, frequent reviews/showcases with relevant stakeholders, feedback tracking, publishing till tracking its performance

You will not fit in the role if

• You think content can be created without deep research involving interaction with users and relevant stakeholders
• You believe content creation is not a time bound activity and it can be done only when creativity strikes the chord
• You think the job ends when content is created and you're not keen to track its performance
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with the right people at the right time for the right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by team members or customers
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work
• You feel daily stand-ups, weekly reviews, monthly plans and course corrections are too much pressure
• You just want a 9 to 5 job

You will be given a brand. You need to mint money out of it. You will burn your grey cells, fire up your persuasion skills and turn the brand into a money machine. You will consistently sow the seeds in the market and increasingly grow the demand for products.

Will I be selling the brand, you ask? No, quite to the contrary. You will make the customers want to buy. See the difference? Join us. You will be making a difference!

Roles and responsibilities:

Drive demand generation activities

• Become a master of market by doing continuous primary research to understand the market dynamics
• Reach out to minimum 5-10 leads / prospects / partners and other stakeholders everyday to understand the promotion quality
• Analyzing the competitor positioning, promotional tactics, online performance and retaliate with counter strategy

Increase market reach & penetration

• Own company's website, social channels and product listing profiles
• Strive for maximizing ROI by driving the offline (trade shows, exhibitions, conferences) and online campaigns
• Identify path patterns, weakest points, measure and generate maximum relevant leads from market
• Conduct surveys, review sales data and spot untapped opportunities
• Align and work all the initiatives with digital marketing SEO/SEM team

Building a brand to acquire new customers

• Spotting opportunities for scaling our business in new markets and target segment
• Collaborate with customer facing team members and partners to execute sales enablement activities
• Work with product marketing and regional sales team to develop and execute GTM strategy
• Own the content calendar to establish our product positioning and messaging across verticals

You will not fit in the role if

• You think the job ends with running campaigns and not iteratively improving the outcome
• You are not comfortable in experimenting new channels of demand generation
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with right people at right time for right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You feel daily stand-ups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

Are you ready to build GOFRUGAL's partner program brand and mint money out of it?

You will ignite your marketing attitude, fire up your persuasion skills and turn the brand into a money machine. You will consistently sow the seeds in the market and increasingly grow the demand for the channel partner program

Will I be selling the brand, you ask? No, quite to the contrary. You will make the partners want to sign-up for the brand. See the difference? Join us. You will be making a difference!

Roles and responsibilities:

Drive demand generation activities for business success team

• Become a master of channel partner marketing by doing continuous primary research to understand the market dynamics
• Generate prospective leads from web search, social media, service vendors of GOFRUGAL customer base for new partner sign-ups
• Analyze the competitor positioning, promotional tactics, online performance and retaliate with counter strategy
• Own GOFRUGAL's partner program website, social channels and product listing profiles
• Align and work all the promotion initiatives with digital marketing SEO/SEM team
• Strive for maximizing ROI by driving the offline (trade shows, exhibitions, conferences) and online campaigns for channel partner marketing
• Grow the partner base incrementally across regions by creating testimonials, generating user reviews and performance encouragement posters
• Own the content calendar to establish our partner program positioning and messaging across channels
• Identify path patterns, weakest points by consistently measuring campaign performance to generate maximum relevant leads from market
• Spotting opportunities for scaling our partner business in new markets and target segment

Empower partners to increase market reach

• Reach out to minimum 3-5 partners everyday to understand their promotion quality and assist them to improve iteratively for generating consistent demand
• Review partner sales data, help them spot untapped opportunities
• Assist partners to generate opportunities by fine tuning their execution of webpage, social channels and event participation
• Build a loyal customer base to partners by assisting them with capturing testimonial videos, creating solution presentations, and conducting online training webinars
• Work with partner's marketing team to develop and execute GTM strategy for their target market based on market trends and competitors
• Collaborate with the marketing team to ensure right sales enablement collateral reach partners for faster and quality conversion
• Sharpen sales and promotion skills of partners through webinars and by creating relevant help materials

You will not fit in the role if

• You think the job ends with running campaigns and not iteratively improving the outcome
• You are not comfortable in experimenting new channels of demand generation
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with right people at right time for the right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily stand-ups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

You will be given a product. You will turn it into a brand. You will clasp the category, confront the competition and dive into the deepest depths of the planet - the human mind. You will learn more about the product than the developer; understand more about the business than the retailers; and own the brand more than the CEO.

Boy, this is challenging, you say. Wait, the best is yet to come. In a rapidly evolving industry that wants CHANGE, you will build a brand that means CONSISTENCY.

Roles and responsibilities:

Understanding the retail industry with market visits

• Hands on experience based selling, daily interaction with minimum 20-30 customers or prospects for pilot launches
• Define customer personas and segment them. Creating 30 second elevator pitch/stories for each product and customer segment
• Derive value prepositions by creating testimonials, case-studies and building the social reviews

Be a master of the product

• Prepare help videos and documents for internal team to get coached
• Increasing the product adoption with existing users by consistently monitoring the usage analytics. Reduce the churn rate of users by improving the overall experience of the product
• Drive competitive intelligence from the market by studying competitor features, pricing to help sales with counter strategy and ensure competition features are covered in product road map

Own the product pricing and market release

• Work with engineering and product teams from product fitment, design and new launches
• Give continuous market feedback to product teams on new features and create product road map through collaborative decision-making
• Identify and improve the experience on all the touch points of the customer journey

Create an eco-system of happy & profitable customers

• Own the product positioning and messaging
• Create compelling content based on market research to build brand followers . Own complete content management for your brand including web pages, blogs, newsletters, EDM, video, flyers and PR marketing
• Reduce the sales cycle time and increase life-time value of customers by communicating the value proposition to sales / partner teams

You will not fit in the role if

• You think content can be created without doing primary market research of interacting with users
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with right people at right time for the right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if it's your senior
• You feel daily stand-ups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

You will be given a product. You will turn it into a brand. You will clasp the category, confront the competition and dive into the deepest depths of the planet - the human mind. You will learn more about the product than the developer; understand more about the business than the restaurateurs; and own the brand more than the CEO

Boy, this is challenging, you say. Wait, the best is yet to come. In a rapidly evolving industry that wants CHANGE, you will build a brand that means CONSISTENCY.

Roles and responsibilities:

Understanding the F&B industry with market visits

• Hands on experience based selling, daily interaction with minimum 20-30 customers or prospects for pilot launches
• Define customer personas and segment them. Creating 30 second elevator pitch/stories for each product and customer segment
• Derive value prepositions by creating testimonials, case-studies and building the social reviews

Be a master of the product

• Prepare help videos and documents for internal team to get coached
• Increasing the product adoption with existing users by consistently monitoring the usage analytics. Reduce the churn rate of users by improving the overall experience of the product
• Drive competitive intelligence from market by studying competitor features, pricing to help sales with counter strategy and ensure competition features are covered in product road map

Own the product pricing and market release

• Work with engineering and product teams from product fitment, design and new launches
• Give continuous market feedback to product teams on new features and create product road map through collaborative decision-making
• Identify and improve the experience on all the touch points of the customer journey

Create an eco-system of happy & profitable customers

• Own the product positioning and messaging
• Create compelling content based on market research to build brand followers. Own complete content management for your brand including web pages, blogs, newsletters, EDM, video, flyers and PR marketing
• Reduce the sales cycle time and increase life-time value of customers by communicating the value proposition to sales / partner teams

You will not fit in the role if

• You think content can be created without doing primary market research of interacting with users
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with right people at right time for right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

You will be given a product. You will turn it into a brand. You will clasp the category, confront the competition and dive into the deepest depths of the planet - the human mind. You will learn more about the product than the developer; understand more about the business than the distributors; and own the brand more than the CEO.

Boy, this is challenging, you say. Wait, the best is yet to come. In a rapidly evolving industry that wants CHANGE, you will build a brand that means CONSISTENCY

Roles and responsibilities:

Understanding the wholesale and distribution industry with market visits

• Hands on experience based selling, daily interaction with minimum 20-30 customers or prospects for pilot launches
• Define customer personas and segment them. Creating 30 second elevator pitch/stories for each product and customer segment
• Derive value prepositions by creating testimonials, case-studies and building the social reviews

Be a master of the product

• Prepare help videos and documents for internal team to get coached
• Increasing the product adoption with existing users by consistently monitoring the usage analytics. Reduce the churn rate of users by improving the overall experience of the product
• Drive competitive intelligence from market by studying competitor features, pricing to help sales with counter strategy and ensure competition features are covered in product road map

Own the product pricing and market release

• Work with engineering and product teams from product fitment, design and new launches
• Give continuous market feedback to product teams on new features and create product road map through collaborative decision-making
• Identify and improve the experience on all the touch points of the customer journey

Create an eco-system of happy & profitable customers

• Own the product positioning and messaging
• Create compelling content based on market research to build brand followers. Own complete content management for your brand including web pages, blogs, newsletters, EDM, video, flyers and PR marketing
• Reduce the sales cycle time and increase life-time value of customers by communicating the value proposition to sales / partner teams

You will not fit in the role if

• You think content can be created without doing primary market research of interacting with users
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with right people at right time for right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Goals and Deliverables:

• You should be a part of a product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide the best user experience to customers. You should be a facilitator and also coordinate with Integration teams and third party teams to get Integration done.
• You should follow the development techniques and a deep understanding of integration process, Integration testing and release management principles including continuous integration and continuous delivery

Personality we expect:

• You love an Agile work culture and deliver as per plan
• You are a lively person who is passionate about what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary

Skills & Expertise we look for:

• Passionate about QA activities, with good exposure to both Manual and Automation Testing
• Have a sharp eye for quality
• Identify bottlenecks and bugs, and devise solutions to these problems
• Strong analytical and trouble shooting skills.
• Ability to write the use cases for the modules.
• Prioritize the work based on the severity
• Passionate in learning and Optimizing Business Process
• In-depth Product & Process Knowledge and ability to Suggest customer the correct methods / Solution in terms of benefiting customers existing SOP to reduce Investment/ optimize current resource / Improve Productivity by reducing Time /Improve Profits. Customer must Feel “Go Frugal”
• Must have Hands-on experience in UAT Planning and Execution.
• Ability to manage multiple Projects and manage Project plan live & Proactive ensure no slip / Zero escalations.
• Must be good Team Player and more collaborative by Helping Team members share their Knowledge and Experience, Discussions in case of any GAP or solution required Help. Must Provide suggestion.
• Must be Good Planner based on Load and Priority, Ensure 100 % achievement of his plan every day
• Must be good and on time Daily Reports, Monthly Reports, Project Closure Reports & Hand over Support Report
• Preferred to have multi- lingual skills (English + Hindi + Any other local languages)

Essential Duties and Responsibilities:

• The key role of this position is 100 % WoW Delivery to Corporate Customers, leading to more upsell by more references in the market.
• Must be an expert in providing Consultation (System Study and Suggesting best practice / solution considering the Market).
• 100% responsible for successful solution delivery (From system study to go live Sign off) by following Delivery Process 100%.
• Understand scope of delivery, customer's business and map then with the existing solution.
• Requirement Documentation, doing GAP Analysis, Feasibility study and Solution Document.
• Setup UAT and Do Integration Testing with Third party and Customer on solution to be implemented.
• Manage go-live execution and sign-off.
• Ability to own Multiple Projects at a time

Who will not fit in if:

• You are an Individual Rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA
• You love blame games rather than seeking help and getting the job done while the match is still on
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure
• You are looking for a 9 to 5 job

Designation: Web Developer

Work Location: Chennai

Purpose:

A proactive, confident, self-motivated, responsible web developer with strong technical background who strives to create visually appealing sites with a good user-friendly design and clear/neat navigation. Adept to problem solving and empathizing with the user to understand his needs. This would mean besides technical and business knowledge, it is crucial to understand the end user needs and emotions. Should be well versed in understanding the information architecture and enjoys keeping up-to-date on the latest trends in the industry.

Goals and Deliverables:

• Constantly learning and improving by applying latest website development trends to the website with progressive improvements on the user experience for the website.
• Should be able to manage time and prioritize tasks quickly ensuring quality releases are delivered on time.
• Design the best user experience by doing research on market trends and competitor analysis. Ideate continuously turning insights in to concrete examples.
• Continuously measure, evaluate and improve website experiences. Iterate, learn and improve by using well versed with tools like google analytics, GTMetrix etc and other such website monitoring tools.

As a Website Developer:

• You will quickly understand the existing information architecture of the website and work on improving the existing pages.
• You will be creating website layout and user interfaces by using HTML5, CSS3, JQuery skills
• You will need a strong in depth knowledge to create new and maintain/improve responsive landing pages based on the business needs.
• You will be responsible for SEO and the web page metrics
• You will need to own and monitor websites with tools like Google Analytics, Zoho Page sense, GTMetrix, to analyze and improve the website performance.
• You should have adequate knowledge of integrating data from various back-end services. Learn and implement back-end technologies like SQL, JSON, API, Node.js by integrating different other components to the website
• You will also have to closely with with UX designers to ensure design delivers the experience.
• You will follow the agile development process with utmost importance to debugging and quality testing.
• You will have to continuously learn new frameworks and tools and apply them at work like Angular, Bootstrap, Node.js etc
• You should have a good understanding of how web application/site works including security and other best practices in development

You will not fit in the role if:

• You do not have solid foundation and experience in building and maintaining the website
• You do not have demonstrable strong self-learning skills
• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with right people at right time for the right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even to your seniors
• You feel daily stand ups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

Designation: PHP Developer

Work Location: Chennai

Purpose: A proactive, confident, self-motivated, responsible person with strong technical background and analytical skill to enhance and improve CRM application. You should have the ability to work independently as well as with teams and prioritize the projects effectively

Goals and Deliverables :

• You will be a part of an in-house CRM product development team and have to manage both maintenance and enhancement projects.
• You should understand the existing functionalities of CRM application and your solutions should provide simple and best user experience to our CRM users with quality.
• You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

As a PHP Developer :

• You love an Agile work culture and deliver as per plan
• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary.
• Plan the releases, follow the development life cycle, familar to Agilescrum BDD and test automation

Skills & Expertise we look for:

• Hands-on experience in Core PHP and MySQL Database
• Very good understanding of SQL
• Able to design schema and experience in writing views / procedures.
• Design and implement the Restful services.
• Familair with HTML, CSS, jQuery, Javascript
• Basic knowledge about the front-end frameworks such as Angular JS / React JS
• Experience with test automation tools such as TestNG / Selenium / Cucumber
• Good knowledge in gathering requirements, creating technicalspecifications , architecture documents and project planning
• Optimizing applications for improved performance
• Have a keen eye to discover, evaluate, and implement new technologies to maximize development efficiency and improve user experience.
• Excellent communication skills and ability to work closely with diverse teams in a fast-paced environment.
• Should have some experience in integrating projects with third-party vendors

You will not fit in the role if :

• You are an individual rock star performer and not a team player.
• You cannot collaborate with intense engagement with right people at right time for right solution
• You need someone to follow up on your work and not a good self-learner and find it difficult to go extra mile
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

Designation: Member Technical Staff - Java Developer

Work Location: Chennai

Goals and Deliverables:

• You should be a part of product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide best user experience to customers. You should be facilitator and also coordinate with cross functional teams to get things done.
• You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Personality we expect:

• You love an Agile work culture and deliver as per plan
• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You are self driven and will not expect someone to run behind you.
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary

Skills & Expertise we look for:

• As a Java developer, should be passionate about coding & strong skills in one or more of the programming languages such as Java, Javascript. Hands on skills with databases such as MySQL, MS-SQL, Oracle is an added advantage.
• Knack for writing clean, readable, efficient, reusable and reliable code
• As a learner, ability to quickly learn new concepts and technologies and apply in day to day projects
• Strong problem solving and analytical capabilities
• Ensure the best possible performance, quality, and responsiveness of the applications.
• Excellent communication skills and ability to work closely with diverse teams

Who will Not fit in :

• You are an individual rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA
• You love blame games rather than seeking help and getting the job done while the match is still on
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure
• You are looking for a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Designation: Member Technical Staff - Front-end Developer

Work Location: Chennai

Goals and Deliverables:

• You should be a part of product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide best user experience to customers. You should be facilitator and also coordinate with cross functional teams to get things done.
• You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Personality we expect:

• You love an Agile work culture and deliver as per plan
• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You are self driven and will not expect someone to run behind you.
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary

Skills & Expertise we look for:

• A frontend developer, who is passionate about user interface design and have skills in Javascript frameworks such as Angular, React or Vue.js.
• Efficient use of imagination to artistically create beautiful user-friendly designs.
• Strong skills with HTML5, CSS3, Twitter Bootstrap and experience in building responsive web applications.
• Optimizing applications for improved performance
• Have a keen eye to discover, evaluate, and implement new technologies to maximize development efficiency and improve user experience.
• Excellent communication skills and ability to work closely with diverse teams in a fast-paced environment.

Who will Not fit in :

• You are an individual rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA
• You love blame games rather than seeking help and getting the job done while the match is still on
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure
• You are looking for a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Designation: Quality Analyst

Work Location: Chennai

Goals and Deliverables:

• You should be a part of product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide best user experience to customers. You should be facilitator and also coordinate with cross functional teams to get things done.
• You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Personality we expect:

• You love an Agile work culture and deliver as per plan
• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You are self driven and will not expect someone to run behind you.
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary

Skills & Expertise we look for:

• To be a QA, should be passionate about QA activities, with good exposure to both Manual and Automation Testing
• Have sharp eye for quality
• Minimum knowledge on any of the automation tools
• Identify bottlenecks and bugs, and devise solutions to these problems
• Strong analytical and trouble shooting skills.
• Ability to write the use cases for the modules.
• Prioritize the work based on the severity.

Who will Not fit in :

• You are an individual rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA
• You love blame games rather than seeking help and getting the job done while the match is still on
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure
• You are looking for a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Designation: Member Technical Staff - Android Developer

Work Location: Chennai

Work Experience: 2+ years

Goals and Deliverables:

• You should be a part of the product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide the best user experience to customers. You should be a facilitator and also coordinate with cross functional teams to get things done.
• You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Skills & Expertise we look for:

• Should be passionate about user interface design and have skills in Native Android with proficiency in Kotlin and Java. Knowledge in Realm Database, SnappyDB, HTML, CSS, Mustache, JUnit, Mockito or Coroutines is a plus
• Out of the box thinking to troubleshoot and solve problems
• Should be willing to implement latest technology trends like MVVM pattern, Livedata, Data binding, Pagination and other Jetpack components.
• Should be able to analyze customer requirements, estimate the effort, provide the deliverable date to the customer and make sure to ship the feature on time
• Experience in Release management like creating, merging, maintaining branches, versioning and releasing apps. Should have experience in publishing at least one app to playstore.
• Ready to help team members in their technical challenges
• Collaborate with cross-functional teams to define, document, design, and ship new features

Personality we expect:

• You love an Agile work culture and deliver as per plan
• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You are self driven and will not expect someone to run behind you.
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary

Who will Not fit in :

• You are an individual rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA
• You love blame games rather than seeking help and getting the job done while the match is still on
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure
• You are looking for a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself

Designation: Member Technical Staff - IOS Developer

Work Location: Chennai

Work Experience: 1+ years

Goals and Deliverables:

• You should be a part of the product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide the best user experience to customers. You should be a facilitator and also coordinate with cross functional teams to get things done.
• You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Skills & Expertise we look for:

• Should be familiar about Apple Human Interface Guidelines and have proficiency in Swift and Objective C languages.
• Should be familiar with Storyboards, MVVM pattern, Push Notifications, CoreData, Networking, Threading and Offline storage concepts.
• Should be familiar with XML Parsing and RESTful APIs to connect iOS applications to back-end services.
• Knowledge in popular POD frameworks like AFNetworking and Kingfisher is a plus.
• Out of the box thinking to troubleshoot and solve problems and ability to performance and memory tune the app.
• Should be able to analyze customer requirements, estimate the effort, provide the deliverable date to the customer and make sure to ship the feature on time.
• Experience working in Git and Release management like creating, merging, maintaining branches, versioning and releasing apps.
• Should have experience in publishing at least one app to AppStore and knowledge on Apple Certificates and Provisioning Profiles.
• Ready to help team members in their technical challenges.
• Collaborate with cross-functional teams to define, document, design, and ship new features.

Personality we expect:

• You love an Agile work culture and deliver as per plan
• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You are self driven and will not expect someone to run behind you.
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary

Who will Not fit in :

• You are an individual rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA
• You love blame games rather than seeking help and getting the job done while the match is still on
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure
• You are looking for a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself

Designation: Member Technical Staff - [C# WPF]

Work Location: Chennai

Goals and Deliverables:

• You should be a part of product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide best user experience to customers. You should be facilitator and also coordinate with cross functional teams to get things done.
• You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Personality we expect:

• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations.
• You love an Agile work culture and deliver as per plan
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• You retrospect at the end of each day and share real emotions in your daily dairies

Skills & Expertise we look for:

• Strong in fundamentals of C#.
• Basic knowledge in MS Sql Server 2012.
• Good knowledge with modern .NET technologies (.Net 4.5.2 and above) including LINQ, Unity & Entity framework.
• Preferred having good WPF knowledge with WPF and MVVM.
• Practical knowledge with Git and Nuget management.
• Strong analytical, verbal & written communication skills.
• Preferred having good knowledge in Object Oriented Design, software design patterns, unit testing and performance/memory analysis.
• Follow the right design patterns while developing any piece of code.
• Strong analytical, verbal & written communication skills
• Should be able to adapt themselves in Agile development techniques and a deep understanding of systems engineering, build techniques and release management principles including continuous integration and continuous delivery.
• Retail domain expertise is not a per-requisite but it is an added advantage.

Who will Not fit in :

• You are an Individual Rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA.
• You love blame games rather than seeking help and getting the job done while the match is still on.
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure.
• You are looking for a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Designation: Member Technical Staff - Mobile App Developer

Work Location: Chennai

Goals and Deliverables:

• You should be a part of product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide best user experience to customers. You should be facilitator and also coordinate with cross functional teams to get things done.
• You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Personality we expect:

• You love an Agile work culture and deliver as per plan
• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You are self driven and will not expect someone to run behind you.
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary

Skills & Expertise we look for:

• To be a Mobile App developer, should be passionate about user interface design and have skills in Javascript frameworks such as Angular or React or Native iOS or Native Android or Cordova or Ionic or React Native.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Collaborate with cross-functional teams to define, design, and ship new features
• Should have strong analytical and Troubleshooting skills.Ability to think out of the box and be innovative.
• Passion to explore and keep enhancing your skills.

Who will Not fit in :

• You are an individual rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA
• You love blame games rather than seeking help and getting the job done while the match is still on
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure
• You are looking for a 9 to 5 job

About GOFRUGAL:

GOFRUGAL is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GOFRUGAL is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GOFRUGAL believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Work Location: Chennai

Goals and Deliverables:

You should be a part of product development team and have to manage both maintenance and enhancement projects. Our team mainly focused on R&D and helping the product to provide best user experience to customers. You should be facilitator and also coordinate with cross functional teams to get things done.

You should follow the development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Personality we expect:

• You are a lively person who is passionate on what you do
• You are a continuous learner and enjoy sharing the learning to fellow developers
• You are socially connected with the team and believe in collaborative success achieved by helping others without waiting for invitations
• You love an Agile work culture and deliver as per plan
• You are tech savvy and efficient in tools usage and an automation lover
• You are someone who loves problem-solving by seeing the opportunity in every challenge and you enjoy learning from failures
• You retrospect at the end of each day and share real emotions in your daily dairies

Skills & Expertise we look for:

• Working experience in Visual Basic 6
• Strong knowledge in ActiveX libraries & User control
• Deep knowledge in COM control and its implementation
• Strong Knowledge in MS Sql Server 2012
• Knowledge in Dot Net [C# | VB] will be an advantage
• Experience with Git
• Strong analytical, verbal & written communication skills
• Follow the right design patterns while developing any piece of code
• Retail domain expertise is not a prerequisite but it is an added advantage
• Expertise in Agile development techniques and a deep understanding of systems engineering, build and release management principles including continuous integration and continuous delivery

Who will Not fit in :

• You are an individual rock star performer and not a team player
• Continuous feedback and learning from experience demotivates you
• You are always a victim in any challenge raised by stakeholders and QA
• You love blame games rather than seeking help and getting the job done while the match is still on
• You are afraid to raise challenges at work with your seniors
• You feel weekly or daily reviews and course correction are too much pressure
• You are looking for a 9 to 5 job

About GOFRUGAL:

GoFrugal is a happy professional environment where every individual is driven to achieve his goals with a strong sense of ownership and a high degree of teamwork. It's a place where skill is respected and help is appreciated. Achieving smaller success each day with every engagement is a reason for celebration or an opportunity to learn.

GoFrugal is an ever improving Agile work place in which all team members follow the Agile practices in each every task they do. We at GoFrugal believe that while the results are important, if there is right input and passionate effort result takes care of itself.

Purpose:

Deliver delight to customers in every engagement by providing more than expected and timely support for GOFRUGAL's product and solutions. Engage with "We care for you" attitude and make customer feel that they are in safe hands. "GOFRUGAL will help us grow the business" should be strongly carved in customer's mind and work towards earning their trust and respect on the same. Member of Assure Care plays a very important role in our customers' success and satisfaction with our solutions and contributing to their long-term loyalty.

Goals & Deliverables:

• Engaging with 40+ customers per day.
• Understand the customer need clearly and provide resolution in first engagement itself and deliver delight.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer complaints at the earliest.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• 5 star feedback from customer for every engagement.
• Follow the system and processes & utilize the CRM tools effectively to ensure 100% quality information is entered in the CRM for future reference.
• Simplify the work, reduce the need of support by analysing each and every engagement & pave way to self help or product development.
• Help developers understand market/customer need and help the product management prioritize them as part of product evolution
• A customer, after engaging with you should feel he/she is in safe hands. Put yourselves in customer shoes while conversing with customer and make him feel better.

Personality we expect:

• You should enjoy and be happy to help others
• You have strong written and verbal communication skills with a pleasing personality.
• Proficiency in any regional language -Hindi or Kannada or Malayalam or Telugu or Marathi or Bengali can be an added advantage.
• You must be willing to work in 24x7 Assure care environment in different shifts.
• You should have a very good knowledge of WINDOWS and deep understanding of SQL and database structures.
• Diagnose hardware and IT environmental issues of customer, and rectify at the earliest to ensure continuous business operation.
• You are an expert in Network settings and Firewall configurations.
• Quick understanding of various anti virus softwares and its settings is preferred
• You are an expert in troubleshooting and root-cause analysis to understand the raised and un raised complaints of the customer and resolve them
• Good knowledge of basic Retail Management : Profit calculation, margin report analysis and business accounting.
• You are able to handle non-tech savvy customers to understand their challenges and provide solution
• Proven time management skills in a dynamic support environment
• Empathize customer queries and ensure customer happiness round the clock
• You will retrospect the feedback received from customer / partner, and improve to become a better professional
• You are a self learner and implement the learning in day to day activities.
• You are self driven and will not expect someone to run behind you.
• You understand your responsibilities, take the ownership to deliver on them and enjoy solving every challenge & problem encountered in the journey.
• You approach every customer interaction with a fresh and open mind and are enthusiastic in celebrating the uniqueness of the customer.
• You are a Quality sensitive person who can appreciate how well you answered the customer queries, the experience delivered to customer, learn from the experience and share those learning with the team
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary.

Who will NOT fit in:

• You are poor in troubleshooting, and take more time to understand things.
• Poor technical knowledge - Windows, SQL and database structures.
• You do not appreciate working on Weekends and in dynamic shift timings which is the primary nature of a Assure care member.
• You are expecting 9AM to 6PM work routine.
• You are a exceptional candidate with all desired qualities but not a good team player.
• You do not enjoy continuous learning by doing.
• You blame others instead of seeking help to get the job done when it matters
• You are afraid to discuss challenges at work with your senior
• You feel daily standup meetings , Daily diaries, weekly meeting and knowledge transfers are a waste of time and doesn't add value

When you are performing BEST all the times,

You can become a Business Analyst, Quality Analyst, Solution Consultant, Business Consultant or a Area / Chief Business Consultant which is of course a Recognition in your professional career

About Target Market:

We are a proud product based software company which focuses on technology reach to the people who are less exposed to computers. We take pride in the fact that most of our customers are business professionals who don't even hold a degree. Our customer base comprises retailers, restaurateurs, suppliers and chain business owners who deal with millions of end user (People like us) in their day to day life. There is a high probability that you may be buying goods from a shop which uses GOFRUGAL solutions for their business automation. So get ready to deal with all kinds of people - starting from a school drop out to a IIM graduate.

Purpose:

Deliver delight to customers in every engagement by providing more than expected and timely support for GOFRUGAL's product and solutions. Engage with "We care for you" attitude and make customer feel that they are in safe hands. "GOFRUGAL will help us grow the business" should be strongly carved in customer's mind and work towards earning their trust and respect on the same. Member of Assure Care plays a very important role in our customers' success and satisfaction with our solutions and contributing to their long-term loyalty.

Goals & Deliverables:

• Engaging with 35+ customers per day.
• Understand the customer need clearly and provide resolution in first engagement itself and deliver delight.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer complaints at the earliest.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• 5 star feedback from customer for every engagement.
• Accurate data entry in CRM to track the complaints and understand better in future.
• Simplify the work, reduce the need of support by analysing each and every engagement & pave way to self help or product development.
• Help developers understand market/customer need and help the product management prioritize them as part of product evolution

Personality we expect:

• You should enjoy and be happy to help others. Someone who can go an extra mile to solve customer problems.
• You have good written and verbal communication skills with a pleasing personality
• Proficiency in any regional language - Hindi or Kannada or Malayalam or Telugu or Marathi or Bengali is MUST.
• Always work with Customer - centric mindset.
• Basic Understanding of Retail business - Buying, Selling, Accounting, Report analytics - margin calculation, Profit and Loss report.
• You are able to handle non-technical customers to understand their challenges and provide solution
• You are a self learner and implement the learning in day to day activities.
• You are self driven and will not expect someone to run behind you.
• You must be willing to work in 24x7 Assure care environment in different shifts.
• You take ownership for customer problems, and solve it for them with minimum dependency
• You accept the feedback given by seniors, and put into action from the very next minute and see you grow as a professional.
• Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary.

Who will NOT fit in:

• You take more time to understand things.
• Poor or No idea about Retail Industry and Basic Business management.
• You feel like the customer is wrong and irritating/not understanding what we try to say.
• You are expecting 9AM to 6PM work routine.
• You do not appreciate working on Weekends and in dynamic shift timings which is the primary nature of a Assure care member.
• You are not a person who can understand team's goals and co-ordination for that.
• You do not enjoy continuous learning by doing.
• You are afraid to discuss challenges at work with your senior
• You do not accept the feedback given by team
• You feel daily meetings with team, Daily diaries, Weekly meeting and knowledge transfers are a waste of time and doesn't add value to your career.

When you are performing BEST all the times,

You can become a Business Analyst, Quality Analyst, Solution Consultant, Business Consultant or a Area / Chief Business Consultant which is of course, Recognition in your professional career

About Target Market:

We are a proud product based software company which focuses on technology reach to the people who are less exposed to computers. We take pride in the fact that most of our customers are business professionals who don't even hold a degree. Our customer base comprises retailers, restauranteurs, suppliers and chain business owners who deal with millions of end user (People like us) in their day to day life. There is a high probability that you may be buying goods from a shop which uses GOFRUGAL solutions for their business automation. So get ready to deal with all kinds of people - starting from a school drop out to a IIM graduate.

'Customer Success is when customers achieve their desired outcome through their interactions with the company'

Work Location: Kolkata/Mumbai/Delhi

Purpose:

Build relationship with existing customers, have an in-depth understanding of their goals, and help them in meeting those goals through each touch and engagement. Proactive engagement with customer promoting long-term relationship and loyalty.

Goals & Deliverables :

• Owner in delivering delightful experience to customers who are on-boarded newly to GoFrugal during Welcome Call process. Ensure zero tolerance in terms of product implementation and training. Customer should feel confident about using our company’s product
• Ensure Feedback Audit happens periodically and prepare the customer to the status READY TO PAY at the time of renewal
• Responsible for converting Unhappy customers to Happy base by addressing the concerns of the customers by co-ordinating with respective Assure Care team
• Analyse the unhappiness reason with root cause. Discuss with respective stake holders to avoid the same in future
• Audit the escalations after it is resolved by support team/PD and make sure customer is happy. Share the learnings of the audit with the CSO's mapped under your region
• Boost up customer references from the existing customer and ensure you are collecting minimum 5 reference a day
• Co-ordinate with partners/field sales with respect to renewal payment collection in case of customer reachability is an issue
• Help sales & marketing by sharing customer success and happiness in social media platforms, with case studies, video etc. Minimum 5 reviews per day
• Identify the opportunities to offer additional services/add-on products to customers, by understanding customer's needs.
• You will be the Account Manager for the corporate accounts and it is very important in maintaining the relationship as big accounts will keep the company thriving
• Minimum 5 feedback calls per day to Corporate Accounts is must to ensure that there is a strong ownership in the account management
• Updating customer, keeping them in loop on changes to the product they are using and keep them updated on the latest enhancements.
• You should reach out the lost customer to gain an understanding on why they left. Part of this process is about trying to win lost customers back.
• Joint work with CSO(Customer Success Officers) and coach them in handling the escalations. Ensure the renewals assigned to CSO are collected on time, thereby having a strong control on the churn ratio
• Responsible for loss of accounts and should maintain the churn rate less than 10% at the month closure

Personality we expect :

• You love taking Ownership and Problem-solving by seeing the opportunity for change in every challenge, You learn from failure rather pointing fingers
• You should be adaptive and respond to unexpected situations
• You should be proactive in approaching the lost customer and bringing back
• You should be emotionally intelligent, easily empathize and understand the customer requirements
• You love building relationship, the ability and willingness to develop and exploit a range of productive relationships both inside and outside the team
• You should be a fast learner who can learn everyday by planning step by step modules and does not expect class room training sessions
• A good communicator, the ability to speak and write, to be clearly understood by others using appropriate language, vocabulary and style. Hindi/Telugu/Kanada/Malayalam language proficiency is sure an advantage
• Strong affinity towards planning ones' tasks for the next day and also ready to share honest feedback, challenges, learning and emotions for the day
• You are willing to work independently, tenacious, goal oriented and focused with one step at a time
• You love an Agile work culture and embrace change to be an early adaptor and lead by example

Who will Not fit in :

• You are an individual rock star performer and not a team player
• You do not enjoy continuous feedback and learning
• You feel like a victim in every challenge raised by customers or partners
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if its your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You didn't like to plan your work on daily/weekly/monthly/yearly basis and execute
• You just want a 9 to 5 job

About Target Market

The scope of GoFrugal products and services are expanding and there are huge changes happening in the retail, restaurant and supply chain businesses across the world. There are changes in technology, business practices, government regulations and consumer expectations. There are innovations on payment, e commerce, marketplaces, mobility etc. Small businesses can no longer have their ERP in a silo but expect a highly connected solution where there is integration with every possible service they need to thrive and delight their customers. GoFrugal's target market is any Supermarket you visit for grocery purchase, any pharmacy you visit, any garment store you visit for your weekend shopping that is in your street, market, shopping malls etc., The opportunity is very huge and your growth & earning will totally depend on the efforts

'Customer Success is when customers achieve their desired outcome through their interactions with the company'

Work Location: Kolkata/Mumbai/Delhi

Purpose:

Customer Success Officer should be the voice of the customer, gather customer feedback and act as a 'Client Advocate'. Should ensure that the mapped customer base is happy, satisfied and stick on to the product there by minimizing the churn. Deepen solution use by up-selling, cross selling products, services and increase references from customers to improve solution usage.

Goals & Deliverables :

• Owner in delivering delightful experience to customers who are on-boarded newly to GoFrugal during Welcome Call process. Ensure zero tolerance in terms of product implementation and training. Customer should feel confident about using our company’s product
• Ensure Feedback Audit happens periodically and prepare the customer to the status READY TO PAY at the time of renewal.
• Responsible for converting Unhappy customers to Happy base by addressing the concerns of the customers by co-ordinating with respective Assure Care team
• Analyse the unhappiness reason with root cause. Discuss with respective stake holders to avoid the same in future
• Boost up customer references from the existing customer and ensure you are collecting minimum 3 reference a day
• Co-ordinate with partners/field sales with respect to renewal payment collection in case of customer reachability is an issue
• You do not feel satisfied without interacting with atleast 50 unique customers a day with minimum 20 feedback calls per day
• Help sales & marketing by sharing customer success and happiness in social media platforms, with case studies, video etc. Minimum 3 reviews per day
• Identify the opportunities to offer additional services/add-on products to customers, by understanding customer's needs.
• Updating customer, keeping them in loop on changes to the product they are using and keep them updated on the latest enhancements.
• You should reach out the lost customer to gain an understanding on why they left. Part of this process is about trying to win lost customers back.

Personality we expect:

• You love taking Ownership and Problem-solving by seeing the opportunity for change in every challenge, You learn from failure rather pointing fingers
• You should be adaptive and respond to unexpected situations
• You should be proactive in approaching the lost customer and bringing back
• You are a result oriented person who completes tasks without compromising on Quality
• A strong believer in Social connect, not just with Customers but also with internal employees where collaborative success is achieved
• You should be a fast learner who can learn everyday by planning step by step modules and does not expect class room training sessions
• Strong affinity towards planning ones' tasks for the next day and also ready to share honest feedback, challenges, learning and emotions for the day
• You should be able to communicate with customers from different cultures with empathy. Hindi/Telugu/Kannada/Malayalam language proficiency is sure an advantage
• You are willing to work independently, tenacious, goal oriented and focused with one step at a time
• You love an Agile work culture and embrace change to be an early adaptor and lead by example

Who will NOT fit in:

• You are an individual rock star performer and not a team player
• You feel that your job is done after you assign a prospect for demo/followup
• You do not enjoy continuous feedback and learning
• You feel like a victim while facing a challenge
• You blame others instead of seeking help to get the job done when it matters
• You are afraid to discuss challenges at work with your senior
• You feel daily standups, weekly reviews and course correction are too much pressure
• You just want a 9 to 5 job

About Target Market

The scope of GoFrugal products and services are expanding and there are huge changes happening in the retail, restaurant and supply chain businesses across the world. There are changes in technology, business practices, government regulations and consumer expectations. There are innovations on payment, e commerce, marketplaces, mobility etc. Small businesses can no longer have their ERP in a silo but expect a highly connected solution where there is integration with every possible service they need to thrive and delight their customers. GoFrugal's target market is any Supermarket you visit for grocery purchase, any pharmacy you visit, any garment store you visit for your weekend shopping that is in your street, market, shopping malls etc., The opportunity is very huge and your growth & earning will totally depend on the efforts

Work Location: Chennai City Corporation

Job Overview and Expectation:

You should be passionate about helping people learn and grow. Ultimately, you will help our company succeed by facilitating and skilling up our members and partners.

Responsibilities and Duties:

• Create and Manage Learning Content (Help Documents / Videos, Learning Courses) of our Solutions and Integrations.
• Host skill up sessions and webinars on our solutions.
• Facilitate and Assess our members, partners on their products, solutions and soft skills
• Do Jointworks with the members and partners and assists them with the demo's and implementations.
• Audit Demo / PD recordings and give feedbacks on the areas of improvement
• Weekly and Monthly MIS report preparation, Self Analysis on the plan vs achievement and improve continuously.
• Handle the special projects assigned to you, share regular updates and bring them to closure.

Requirements:

• Good project management skills
• Ability to work towards the team goals and the individual goals without any follow ups.
• Ownership quality to take over responsibilities and help wherever required.
• Fine-tuning the process and projects based on the actual outcome, Perform Root cause analysis for the challenges and should be a part of the solution

You will not fit in the role if:

• You are an individual rock star performer and not a team player.
• You are not self-motivated, committed and aggressive in setting and achieving targets.
• You feel that the ownership of a customer account is over after the prospecting is done
• You do not enjoy continuous feedback and learning
• You do not enjoy learning every day and rather do not like to do any joint work activity.
• You feel like a victim in every challenge raised by stake holders
• You love blaming others instead of seeking help to get the job done when it matters
• You are afraid to raise challenges at work even if it your senior
• You feel daily stand ups, weekly reviews and course corrections are too much pressure
• You just want a 9 to 5 job